Contact
A message here reaches a person, not a bot loop.
Whatever the question — a stream that won't start, a billing detail, something to check before buying — it lands in the same inbox and gets worked in the order it arrives. Naming the exact device and what's actually happening on screen gets a useful answer back faster than a general complaint ever does.
Reaching out
Most messages get a reply within a business day
Include the device, the player app, and what's actually showing — that turns a vague report into something fixable on the first try.